Mayfair Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Mayfair Carpet Cleaners provides professional carpet, upholstery and related cleaning services within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person or organisation requesting or receiving the services from Mayfair Carpet Cleaners.
Company means Mayfair Carpet Cleaners, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any related cleaning services agreed between the Client and the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company for the provision of the Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company agrees to provide the Services as described at the time of booking and as confirmed in the booking confirmation provided to the Client. The specific scope of work, including the areas, items and type of cleaning, will be agreed in advance with the Client.
The Company reserves the right to refuse or discontinue the Services if the Premises are unsafe, if conditions are significantly different from those described at booking, or if there is a health or safety risk to our operatives.
3. Booking Process
3.1 Bookings can be requested through the Companys designated booking channels, subject to availability. A booking is not confirmed until the Client has received an explicit confirmation from the Company setting out the date, time, scope of Services and applicable charges.
3.2 The Client is responsible for providing accurate and complete information regarding the Premises, access, parking arrangements, size and type of items to be cleaned, and any particular requirements or concerns, including known stains, delicate fabrics, or prior damage.
3.3 The Company may request photographs or additional details to provide an accurate quotation. Any quotation is based on the information supplied by the Client. If, upon arrival, the actual condition or size of the work differs materially from that described, the Company may adjust the price, amend the scope, or decline to carry out the Services.
3.4 The Client must ensure that an adult with authority to provide instructions and agree to any reasonable variations is present at the Premises during the appointment, unless otherwise agreed in advance.
4. Access and Parking
4.1 The Client shall ensure that the Companys operatives have safe and reasonable access to the Premises at the agreed time, including access to sufficient parking for the Companys vehicle where required. Any parking charges incurred in attending the Premises may be charged to the Client and will be payable with the service fee.
4.2 If the Company is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, such as incorrect address details, no answer at the property, or obstructed access, this may be treated as a late cancellation and charges may apply in accordance with the cancellation terms.
5. Client Obligations
5.1 The Client must prepare the Premises for the Services. This may include moving light furniture or personal items, securing valuables and fragile objects, and removing any obstacles that hinder access to the areas or items to be cleaned.
5.2 The Client should inform the Company in advance of any known defects, damage or risks associated with carpets, rugs, upholstery or other surfaces, including loose seams, colour instability, shrinkage risk, previous cleaning or treatment, or the presence of infestation or hazardous substances.
5.3 The Client is responsible for providing access to electricity and, where required, water at the Premises. If these are not available and the Company is unable to perform the Services, the visit may be chargeable in accordance with these Terms.
6. Pricing and Payment
6.1 Prices for the Services are provided to the Client prior to booking, either as a fixed price or an estimate based on the information supplied. All prices are stated in pounds sterling and are inclusive or exclusive of VAT as specified at the time of quotation, depending on the Companys VAT status.
6.2 The Company reserves the right to adjust prices to reflect additional work or time required where the condition, size or complexity of the job is different to that described at the time of quotation. Any change in price will be discussed with the Client before proceeding.
6.3 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the Services at the Premises. The Company may require a deposit or full prepayment to secure the booking.
6.4 The Company accepts the payment methods specified at the time of booking. The Client agrees to ensure that sufficient funds are available and that payment details provided are accurate and valid.
6.5 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, and to recover any reasonable costs incurred in collecting late payments.
7. Cancellations, Rescheduling and No-Show Policy
7.1 The Client may cancel or reschedule a booking by giving the notice required by the Companys current cancellation policy, as communicated at the time of booking. Where adequate notice is given, any deposit paid may be refundable or transferable, subject to the specific terms notified to the Client.
7.2 If the Client cancels or reschedules with less than the minimum notice period, the Company may charge a cancellation fee, which may be a percentage of the service price or a fixed call-out fee. This is to cover allocated time, administration and potential loss of business.
7.3 If the Companys operatives attend the Premises at the agreed time but are unable to carry out the Services due to lack of access, unsafe conditions, or circumstances within the Clients control, this may be treated as a late cancellation, and a call-out or cancellation fee may be charged.
7.4 In the unlikely event that the Company needs to cancel or reschedule a booking due to operational or staffing reasons, the Company will inform the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any consequential loss resulting from such cancellation or rescheduling.
8. Service Standards and Limitations
8.1 The Company will deliver the Services with reasonable care and skill, using professional equipment and cleaning solutions appropriate for the items and materials being treated, as assessed by our operatives on site.
8.2 While the Company will make reasonable efforts to remove stains and soiling, complete stain removal cannot be guaranteed. Some stains may be permanent due to prior treatment, age, substance type or material condition. The Client acknowledges that certain results may be limited by these factors.
8.3 The Company cannot guarantee that carpets, rugs or upholstery will be completely dry at the time our operatives leave the Premises. Drying times depend on ventilation, temperature, humidity and material type. The Client is responsible for maintaining adequate ventilation and avoiding use of damp items until fully dry.
8.4 Any timescales for completion of the Services are estimates only. The Company will use reasonable endeavours to adhere to agreed time slots, but arrival times may vary due to traffic, previous jobs, or unexpected circumstances.
9. Damage, Liability and Insurance
9.1 The Company holds insurance cover appropriate for a professional cleaning business. Details of cover can be made available upon request. The Companys liability to the Client is subject to the limitations set out in this clause.
9.2 The Client must notify the Company in writing of any damage, breakage or dissatisfaction with the Services within 48 hours of completion of the visit. The Company will investigate and, if appropriate, arrange a revisit, repair, replacement or other remedy, at its discretion and in accordance with applicable law.
9.3 The Company shall not be liable for damage arising from:
Pre-existing defects, wear, fading, discolouration or weakness in fabrics, carpets or other materials.
Failure to follow aftercare advice or use of the items before they are fully dry.
Non-disclosure of known risks or previous damage by the Client.
Inherent risks associated with certain materials, such as shrinkage, colour migration or pile distortion, where appropriate methods have been used.
9.4 The Companys total liability for any loss or damage arising out of, or in connection with, the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific job during which the incident occurred, except in cases where liability cannot be limited by law, such as death or personal injury caused by negligence.
9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment, arising in connection with the provision of the Services.
10. Waste Handling and Environmental Compliance
10.1 The Company conducts its operations in accordance with applicable UK waste and environmental regulations. This includes proper handling, storage and disposal of any waste generated in the course of providing the Services.
10.2 Any waste created during standard cleaning activities, such as extracted soiling and rinse water collected in our machinery, will be managed by the Company in a safe and compliant manner. Our operatives will not dispose of waste in a way that could breach local or national regulations.
10.3 If the Services involve removal of additional waste materials from the Premises beyond normal cleaning residues, this must be agreed in advance. Additional charges may apply, depending on the nature, quantity and classification of the waste.
10.4 The Client must inform the Company in advance if any areas to be cleaned have been contaminated with hazardous substances, such as chemicals, bodily fluids beyond routine domestic levels, or other regulated materials. The Company reserves the right to refuse or suspend the Services if the waste or contamination presents a health, safety or regulatory risk.
10.5 The Client remains responsible for any waste at the Premises that is not generated by the Companys activities. The Company does not provide a general waste removal service unless expressly agreed as part of the booking.
11. Health and Safety
11.1 The Company operates in accordance with applicable health and safety legislation. Our operatives are instructed to follow safe working practices and may decline to carry out tasks that they consider unsafe or beyond the agreed scope of work.
11.2 The Client must ensure that the Premises are reasonably safe for the Services to be performed, including secure flooring, adequate lighting and clear access routes, and that any pets or children are supervised or kept away from the work area during the appointment.
11.3 Some cleaning products and processes may produce temporary odours or leave surfaces slightly damp. The Client is responsible for taking reasonable precautions, including ventilation and avoiding walking on damp carpets or using treated upholstery until safe to do so.
12. Complaints and Dispute Resolution
12.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and within 48 hours of completion of the work, providing details of the concern. The Company will investigate promptly and seek to resolve the matter.
12.2 Where appropriate, the Company may offer a re-clean of specific areas, a partial refund or another remedy, at its discretion and in line with applicable consumer protection laws.
12.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking advice from a relevant advisory body or pursuing other legal remedies available under UK law.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data from the Client for the purposes of managing bookings, delivering the Services, handling payments and administering the relationship. The Company will handle such data in accordance with applicable data protection legislation.
13.2 The Company will not sell the Clients personal data to third parties. Personal data may be shared with service providers or subcontractors where necessary to provide the Services, subject to appropriate safeguards.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published by the Company and will apply to bookings made after that date.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that Agreement, unless a change is required by law or is agreed in writing between the Client and the Company.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Agreement arising from them, are governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter or formation.
By proceeding with a booking or using our Services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.